British Council Nigeria Examinations/ Customer Service Assistant Recruitment 2014/15 in Abuja

THE BRITISH COUNCIL NIGERIA RECRUITMENT 2014/15 ADVERTISEMENT

Published By: http://www.saylikes.com/

Employer: The British Council of Nigeria

Vacancy: Examinations/ Customer Service Assistant

Location: Abuja

Salary: Pay Band 2

Duration: Indefinite

Close On: 23rd June, 2014

THE BRITISH COUNCIL NIGERIA EXAMINATIONS/ CUSTOMER SERVICE ASSISTANT RECRUITMENT 2014

The British Council Nigeria is currently invites form candidates to fill the vacancy of Examinations/ Customer Service Assistant in Abuja. The candidate will be line managed by the Exams Services Manager and will be expected to provide services that support British Council examination candidates.

EXAMINATIONS ADMINISTRATION:

Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post dispatch, assisting with session planning/implementation and examination invigilation.

CUSTOMER SERVICE:

Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.

INFORMATION KNOWLEDGE MANAGEMENT:

Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

FINANCE:

All British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.

Interested and eligible candidates should apply online on or before 23rd June, 2014.

HOW TO APPLY

Please read the Examinations/ Customer Service Assistant role profile attached. You should apply using the British Council corporate external application form attached. You may find it useful to look at the enclosed guidance notes at BC World HR web pages on the behaviors: http://www.britishcouncil.org/africa-britishcouncil-job-behaviours.pdf and the generic skills dictionary http://www.britishcouncil.org/africa-britishcouncil-generic-skills-dictionary.doc

Only completed application forms should be e-mailed to jposts@ng.britishcouncil.org with post as subject. EOD form should be sent to eod.monitoring@ng.britishcouncil.org. Filling the EOD monitoring information form is completely voluntary.